We stand behind our installers, products, and services, and want you to be satisfied with your purchase. Please see the following details or contact us with any related questions.

General

• Customer will be contacted and will coordinate scope and installation date/time with electrical contractor directly

• Customer agrees to provide free and clear access to agreed upon working area during agreed upon installation date/time

• Quote revision and/or additional fees may apply should any discrepancies arise between agreed to project scope and actual conditions

• Quote revision and/or additional fees may apply if scope and/or installation date/time is changed at customer’s request before completion of the work

• Electrical contractor may decline to proceed with the work at their discretion. In this case a full refund will be provided.

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EV Charger Installation

• 3 year warranty on Heaven Charger (if provided as part of installation service)

• 1 year warranty on materials and installation workmanship (provided by contractor)

• If customer wishes to use Heaven Charger’s WiFi/App, then customer will provide adequate 2.4GHz WiFi and self-perform WiFi/App configuration of charger

• Heaven Power will not configure WiFi, warranty, or service third party chargers or the installations of Heaven Chargers by others

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Electrical Panel Upgrade

• 1 year warranty on materials and installation workmanship (provided by contractor)

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Warranty (Equipment)

• Heaven Power Products supplied as part of a Installation are subject to the accompanying Warranty Information provided with the equipment. Generally, qualifying items can be returned free of charge for a refund or replacement under warranty if they have not been damaged, failed to perform as specified, a request for return is made during the warranty period, and the items are returned in the original or equivalent packaging. To initiate a return under warranty please contact customer service at contact @ heavenpower.ca with the subject 'Return' and a description of the issue and supporting material.

• Upon receiving your return label you have 10 days to ship your item back. If items are not shipped within this time frame, a refund will not be issued for the item.

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Warranty (Materials & Workmanship)

• The systems installed by Heaven Power's approved Contractors are subject to a one (1) year warranty for materials and workmanship from the time of energization. During this period, please contact the contractor directly and include photos and description of any deficiencies that are reasonably attributed to the workmanship of the installation or materials used. Deficiencies will be remedied as soon as possible. Please note that there are no refunds on system installations or remediation of system 'performance' provided the Heaven Power products are functioning normally.

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Refunds

• Refunds will be in the same form as the original purchase and are usually applied in about 2-3 weeks, or within 7 days after receiving and processing your return. If any of the previous or following details are unclear to you, or you have any related questions, please contact us at contact @ heavenpower.ca before making a purchase.

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Thanks for choosing Heaven Power™!

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